DreamBet Privacy Policy

At DreamBet Online Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or use our services, including our casino, live casino, sportsbook and related products. By registering an account or browsing DreamBet Online Casino, you agree to the practices described below.

Who We Are

Our services are operated by NewEra B.V., incorporated under the laws of Curacao, company number 157707, registered at Scharlooweg 39, U.13, Willemstad, Curacao. Our platform is licensed by the Curacao Gaming Authority under licence No. OGL/2024/181/0181. Payments made through Paysafe methods are processed by NewEra Cyprus Limited, registered in Cyprus under number HE428202. Throughout this policy, "we", "us" and "our" refer to these entities collectively as the operator of Dream Bet.

Information We Collect

When you create an account with us or use our services, we collect several categories of personal data. We gather this information directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or verification services.

• We collect registration details such as your name, date of birth, address, e-mail and phone number.
• We record identity verification documents, including photographs of your identity card, driving licence or passport.
• We collect proof of address documents, such as a bank statement or utility bill no older than six months.
• We store payment method details, such as a partial card number, e-wallet ownership proof or bank account information.
• We track your gaming activity, deposits, withdrawals, bonus usage and betting history to operate our services properly.
• We may request source of wealth, source of funds or political exposure documentation where required.
• We automatically collect technical data such as your IP address, device type, browser information and cookies.

How We Use Your Data

We at DreamBet use your personal information for a range of legitimate purposes connected to running our platform safely and lawfully. Our use of your data is always tied to a specific purpose, and we do not process information beyond what is necessary.

• We use your data to verify your identity and comply with anti-money laundering obligations.
• We process your information to manage deposits, withdrawals and bonus eligibility, including the DRWEL200 welcome offer.
• We use your contact details to send account notifications, promotional offers and important policy updates.
• We analyse your activity to detect duplicate accounts, fraud or bonus abuse.
• We rely on your data to enforce our withdrawal limits, wagering requirements and responsible gambling safeguards.
• We may use your information to respond to regulatory requests from the Curacao Gaming Control Board or other authorities.

Legal Basis for Processing

Our Dream Bet platform processes personal data on several legal grounds, depending on where you reside and the nature of the processing activity. We rely on the performance of our contract with you, our legitimate interests in preventing fraud and ensuring platform security, your consent where required for marketing communications, and our compliance with legal and regulatory obligations under our Curacao licence.

Sharing Your Information

We do not sell your personal data. However, DreamBet Online Casino may share your information with trusted third parties where necessary to operate our services.

• We share data with payment providers, including Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Rapid Transfer, Interac, MiFinity and cryptocurrency processors, to complete deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity.
• We disclose data to regulators, law enforcement or courts where legally required.
• We share data with our affiliated service facilitator, NewEra Cyprus Limited, for Paysafe payment processing.
• We may share information with our game providers, including Pragmatic Play, Novomatic, Play'n GO, BGaming and Betsoft, solely for the purpose of delivering gameplay and settling results.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse site performance. Here at DreamBet, we use cookies to recognise returning visitors and personalise content across our desktop and mobile versions. You can control cookie settings through your browser, though disabling cookies may limit certain features of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our regulatory obligations. Where your account becomes inactive for six consecutive months without deposits or play, we may terminate the account and the balance may be forfeited in accordance with our terms. Identity and financial records are generally retained for several years after account closure to satisfy anti-money laundering and audit requirements.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We respect these rights and will respond to legitimate requests within a reasonable timeframe.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request the deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You may request a copy of your data in a portable format where applicable.

To exercise any of these rights, you can contact our support team at [email protected]. For account closure requests, you may write to [email protected], and for self-exclusion enquiries, [email protected] is available around the clock.

Data Security

We at Dream Bet implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. While we take data security seriously, no method of electronic transmission or storage is completely secure, and we encourage you to safeguard your own account credentials.

International Data Transfers

Because our operations involve entities in Curacao and Cyprus, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is carried out with appropriate safeguards consistent with applicable data protection standards.

Restricted Jurisdictions

Our services are not available to residents or citizens of certain countries, including the United States, Russia, China, North Korea, Iran and others listed in our Terms and Conditions. If you access our site from a restricted jurisdiction, we reserve the right to suspend your account and limit the processing of your data accordingly.

Children's Privacy

Our services are intended exclusively for individuals of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of DreamBet Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team, available 24/7 via live chat, e-mail at [email protected], or telephone. We are here to help you understand how your information is protected while you enjoy our platform.